Privacy Policy

Introduction

At TrustyHands Gary Roofing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you request a quote, schedule a service, contact us, or fill out forms on our website. This may include:

• Your name and contact information (address, email, phone number)
• Property details and location
• Service requests and preferences
• Payment information (processed securely through third-party payment processors)
• Communication history with our company

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website addresses
• Operating system and device information

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our roofing services
• Processing quotes, estimates, and service requests
• Communicating with you about your projects and appointments
• Sending service reminders and maintenance tips
• Processing payments and maintaining financial records
• Improving our website and services
• Complying with legal obligations and protecting our rights
• Marketing our services (with your consent where required)

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (such as payment processors)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your consent or at your direction
• In connection with a business transfer, such as a merger or sale of assets

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We maintain physical, electronic, and procedural safeguards to protect your information and regularly review and update our security practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes maintaining records for warranty purposes, legal compliance, and resolving disputes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: